Customer service

Useful information

Here you will find information on how to order, payment, shipping and delivery options, opening hours, user guides, warranty, claims and more.

Feel free to use the contact form at the bottom of the page if you need to get in touch with us. We’ll get back to you as quickly as we can!

Frequently asked questions / FAQ

You will often be able to find answers to your questions among our Frequently Asked Questions.

User guide, installation, maintenance

Here you will find most information about the assembly, use, and maintenance of our products.

Shipping and delivery options

When ordering, you can choose one of the following delivery methods:

• Delivery to your door
• Pick up goods from a Bring Cargo freight terminal
• Pick up goods at Alutec (main warehouse Os or department warehouse Kristiansand)

You can easily calculate shipping costs on a potential order before you actually order, by entering the zip code of your delivery address in the shopping cart, after the items have been added.

We use Bring Cargo to transport our goods, either by car or as a postal package.

Delivery

Received orders are normally delivered from our warehouse the same or the following business day. Transport time comes in addition and will vary depending on the delivery location.

You will receive a notification by e-mail with shipping information and a tracking link when the goods are loaded for transport from our warehouse.

Payment options

In our webshop (norwegian site), for business customers, when ordering you can choose to pay by card (credit card/bank card via Nets) or receive an invoice with a 20 days payment deadline. For private customers, we offer payment via Klarna (credit/debit card, invoice, or partial payment).

Choosing invoice will entail manual processing of orders, as well as a credit assessment before the order can be processed and and goods delivered.

Financing / leasing

We offer business customers leasing financing through our partner Nordea Finance Equipment AS, Norway’s leading finance company within equipment leasing, and specialists within financing of machinery, equipment and vehicles for the commercial and public sectors.

Our Terms and Conditions of Purchase

When ordering goods, our standard purchase conditions apply.

Claims, defects, returns

You should feel safe when shopping from Alutec. We follow the Sale of Goods Act and the Cancellation Act. This means that as a private customer, you can cancel purchases you have made in our online store within 14 days after the ordered goods and the cancellation form have been received.

If there are defects/damage to goods delivered from Alutec AS, you must contact us as soon as possible.

Damage that may be caused by transport (loading/unloading) must be reported to the driver immediately and noted on the waybill, as well as reported to Alutec and the carrier within 3 days of receiving the goods.

Feel free to take a picture of the fault/damage and send us by e-mail along with a description.

Purchase history

Feel free to contact us if you want a copy of the invoice for previous purchases from us. We have archives of previous invoices in accordance with the “Bookkeeping Regulations”.

Warranty

Our JAMAX products have a 10-year warranty against manufacturing defects.

Privacy / GDPR

We are committed to protecting your privacy. Therefore, we always try to protect personal data in the best way possible and follow the rules that apply to privacy. Our Privacy Policy describes in more detail how this is done.

Can’t find what you’re looking for? Feel free to contact us.

Use the contact form below or send us an email to info@alutec.no.

You can also call us on tel. +47-56304100 (between 08-16)