Our Terms and Conditions of Purchase

Unless otherwise specified in our offers or order confirmations, the following conditions apply.


We reserve the right to increase our prices corresponding to any increases in wages, raw materials and production costs as well as any increase in exchange rates until delivery.

Trade fair offers and promotions cannot be combined with discount agreements, previously obtained offers or other promotional offers.

Price Guarantee

We provide a price guarantee on our Builder’s Packages and Trailer Packages when purchasing from Alutec AS’s online store or when buying directly from Alutec AS in any other way. See a more detailed description of the contents of the packages on our website via the links above.

The price guarantee cannot be applied to Alutec AS when purchasing our products from our partners and dealers.

If you find a scaffolding system of similar quality and comparable content at a lower price from Norwegian competitors with outlets in Norway within 20 days of purchase from us, we will pay you the difference. If claims under the price guarantee meet the conditions, Alutec AS will issue a credit note for the difference between the agreed price and the competitor’s price.

Claims under the price guarantee must be notified in writing to Alutec AS by e-mail to info@alutec.no within 20 days after the order confirmation has been issued.

In order to use the price guarantee, the offer must be publicly made and available to all customers. The price you refer to must be relevant to your purchase and only apply to the purchase of new products at the competitor’s regular price.

The price may not apply to a geographically delimited or time-limited price offer, or a price offer exclusively related to one store or customer. Examples of this are:

  • opening offer,
  • local trading days,
  • local inventory depletion,
  • lot buying,
  • discount agreements/member offers,
  • offers marked with “limited quantity” or
  • similar.

You must be able to document that a competitor offers a lower price at the time a claim is made under the price guarantee. The documentation must come from the retailer whose current price is in effect.

Documentation from websites must show that a competitor’s item is in stock and can be added to the shopping cart at the current price.

Value added tax

All prices are stated without VAT unless otherwise expressly specified.

Statutory VAT is charged in accordance with applicable rules.


The specified delivery time is conditional on signed order confirmation and indicates when the item is shipped from our warehouse. We reserve the right to extend the delivery time if new information, corrections or additions come after the above date.


Unless otherwise specified in the offer or order confirmation, all deliveries are “ExWorks 5210 Os” in accordance with INCOTERMS 2020 (delivered from stock).

Right to cancel for private purchases

You should feel safe when shopping at Alutec AS; We follow the Sale of Goods Act and the Cancellation Act. This means that you as a private customer can cancel the purchase agreement you have entered into over the Internet without stating any reason within 14 days after the entire item and cancellation form has been received. Notification of the use of the right to cancel must be sent to us within the deadline.

You can download the cancellation form below.

Cancellation form

Defects and complaints

The purchaser is obliged to examine the goods upon receipt. Any transport damage must be noted on the waybill and reported in writing to Alutec AS and the carrier immediately, without undue delay, and no later than 3 days after receipt of goods. Packing slip follows consignment. Deviations between delivered goods and packing slips must be notified in writing to Alutec AS as soon as possible.

Delayed deliveries

We do not accept any claims resulting from delayed delivery, if the delay is due to circumstances beyond our control. Daily penalties are not accepted.


JAMAX® products have a 10 year warranty against manufacturing defects.

Payment terms

For Klarna invoice with 30 days’ payment deadline:
The invoice is issued to the buyer upon shipment of the item. The due date is set to 30 days from the date the item is shipped. Here you will find Klarna’s invoice terms.

For Klarna partial payment or account:
This is a separate payment option available at checkout. Klarna Account is a line of credit from Klarna that provides consumers with the opportunity to pay their purchases in monthly instalments of 1/24 (minimum 95 NOK) of the total amount. 

More information about Klarna Account, as well as general billing terms and standardized European information on consumer credit can be found here

You can contact Klarna Customer Service here.

See separate terms and conditions for Klarna here.

Cash payment when ordering (credit card via Nets) or invoice with 20 days payment deadline. Invoices are subject to approved credit rating and a signed order confirmation.

Purchasing via instalment payments or leasing will be an agreement between the customer and the finance company.

In accordance with section 3-14 of the Mortgage Act, Alutec AS has a sales lien in the delivered item for the purchase price with the addition of interest and costs. We reserve the right to carry out the necessary credit check.


The invoice date is calculated from the day the item is shipped from our warehouse.


In the event of cancellation after the order has been registered with us, we reserve the right to invoice a cancellation fee of 10% of the purchase price (including VAT).


Alutec AS’s liability for claims related to the purchase, delivery, products and damage when used is limited to the purchase price stated in the order confirmation (excluding VAT).

Governing Law and Venue

If any disagreement arises, the parties are not obliged to, but should try to resolve this through discussion, negotiations and possible mediation before legal proceedings are initiated.

The agreement and any disagreement related to the purchase, either in or out of contract, is governed by Norwegian law with Bergen District Court as the agreed venue.